Frequently Asked Questions
Find answers to common questions about our gear and services
Do your bikes come fully assembled?
To ensure safe transit, bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. Tools and instructions are included.
How do I choose the right frame size?
We provide a comprehensive size guide on every product page. Generally, sizing is based on your height and inseam measurement.
Do you offer professional bike tuning?
Every bike undergoes a multi-point inspection before leaving our warehouse. However, we recommend a professional tune-up after the first 30 days of riding.
What is the warranty on Epic Cycles frames?
We offer a limited lifetime warranty on all carbon and alloy frames against manufacturing defects for the original owner.
Can I upgrade components after purchase?
Yes, our bikes use industry-standard specifications, making them fully compatible with major component brands for future upgrades.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and duties vary by location.